Showing posts with label Chapters. Show all posts
Showing posts with label Chapters. Show all posts

Wednesday, November 07, 2007

Book Prices (and what Chapters can't do about it)

Now that the Canadian dollar's more than par with the American dollar, complaints have grown about the discrepancy in prices for books, which are very noticeable since they're usually printed on the back cover.

It's been getting a lot of media attention lately, what with Wal-Mart announcing that they'll sell books and greeting cards at US prices, which they probably can because it's likely a loss leader to draw people in to buy other things rather than having it as a major part of their revenue source.

Then there's this article about how prices are established months in advance and how titles NOW are reflective of the exchange rate of previous months.

Finally, there's this column venting on Chapters-Indigo and calling on the company to cut prices because it's so big that it gets HUGE discounts from publishers, moreso than small retailers, and that it should do it because,

"sure, they'll lose on some stock but it would make them heroes and they'd sell lots more books than usual."

Will Chapters-Indigo really be hailed as heroes, even in the figurative sense? I doubt that. Here's why.

If they were to completely sell all merchandise at US prices, yes, the consumer wins out and conceivably people may buy more at Chapters-Indigo locations. However, as that columnist stated, small booksellers don't get the discounts Chapters does and they've bought their merchandise at the prices set months prior. So now, not only are they competing against Chapter's purchasing discounts, but they would also have to face the new price competition that Chapters, the bookselling giant that they are in Canada. Will they be able to sell at US prices and take the loss that she thinks Chapters can so easily absorb? I doubt it. How long before we hear small booksellers complaining that Chapters is undercutting them and thereby killing the downtown, Main Street 'mom-and-pop' bookstores?

Chapters-Indigo would get villified just the same. They're in a (insert Joseph Heller reference here). So don't expect Chapters-Indigo to do much except say that they're waiting on the publishers to adjust the prices (which is what my friends the employees have been trained to say). They don't gain anything from action, so inaction will be the status-quo.

Therefore, please don't complain to Chapters-Indigo employees about the price discrepancy...they know it sucks. They're the book buying public too. And don't bother telling them that you'll only buy at US prices or you'll walk out. They don't care. They don't have to because the opportunity cost for the book was clearly higher than what you were willing to pay for anyhow (especially since you can get almost-US prices online anyhow, so what the hell were you doing in the store in the first place). Otherwise, you would own the book now.

It's basic economics. The sale was never there.

Saturday, July 21, 2007

A timeline to Potter-madness

Having stood outside in the cold in January waiting in line for a Nintendo Wii for/with my friends, I thought I understood the nature of obsession.

In fact, I understood nothing. Yesterday, on July 20-21, 2007, I had finished my 9-3 AM shift for the 12:01 AM release of the final installment of the Harry Potter series, “Harry Potter and the Deathly Hallows”. Here now a chronology:

11:25 AM: I’m still working my Friday 7-12pm regular shift and this is when the FIRST Harry Potter fan of the day asks where to start lining up for the book.


8:30 PM: I drive into work and already the store’s set up 2 lines for people outside, one for fans who’ve pre-ordered the book, and the other banking on getting it at one past midnight. Inside, it's filled with people loitering and as I’m fitted into my costume (I’m a Death Eater manning a booth…who says dark wizards can’t be bureaucrats?), plans are in motion to finish the last arrangements for the store. The skids of books were not to be moved to the floor until 11:50 PM.

9:30 PM: A co-worker’s cousin who has more than a passing resemblance to Daniel Ratcliffe got dressed up as Harry Potter for us…and was soon swarmed by those same girls for photos (…though since he was starting university in September, he hoped none of this ended up on YouTube).

10:00 PM – 1130 PM: We’ve finally moved the lines inside, which also meant the start of activities around the store. There are now more people than I’ve ever seen in the store, and I must admit, it feels a little bit claustrophobic. I don’t get a chance to see the buzz of activity around because my job is to pre-register people who’ve pre-ordered the book by giving out wristbands. The roaming magician we hired is a popular attraction, entertaining those in line with various card tricks.

11:00PM – By about now the girls at the front of both lines have decided to start cheers for every hour, half hour, 20 minutes, 15 minutes, 10 minutes, etc. for the countdown to the book’s release. And with each passing cheer, my tolerance for them lowers just that much more.

11:50 – 11:59 PM – The girls decide to hold a cheering contest between the pre-order and the regular sales line. By now I’ve a ringing in my ears that won’t go away and a headache. Earplugs would’ve been good right about now. Not that the timing helped, because the Skids of the much-anticipated books are now being moved out from our Receiving Area to it’s respective areas, with security guard in tow. That’s right, we hired security guards to protect books. These are pretty much J K Rowling’s Crown Jewels. Loud cheering ensues and flashes go off behind me as people photograph the boxes of books. Stop and think about what you've just read...

People are taking pictures of cardboard boxes....okay, you can resume reading now.

12:00 – 12:01 AM – People start counting down the seconds. I'm hoping that people won’t just rush us and steal the books, because really, 4 employees and a half-indifferent security guard would not be able to hold back a crazed mob. If only they authorized my Taser request…

12:01 AM – The book release arrives!

12:01 – 1ish AM – It’s a non-stop flurry of books, bags, and gift cards as my friend and I try to process people through as quickly as possible. Slight delays ensue as some people cut in lines and don’t have a wristband force me to stop the flow and check off their names. Mild irritation, granted, but we wanted these crazies out of our hair as fast as possible.

1-3 AM – The craziness is over! We actually get people out the door with their Precious in a little over an hour, which is pretty impressive. We had some stragglers left coming in to pick up pre-orders or make outright purchases, but for the most part, we could nonchalantly start cleaning up the mess customers made. And of course, it WAS a mess. But we only did a half-hearted attempt because we were tired and really didn’t care all too much. I don’t envy the people who had to come in this morning to clean up after us…I seriously think we need to shut down the store for a few days just so we could re-shelve and re-organize everything.

3 AM – We’re done, so we all get together in our costumes for some staff photos. I manage to find someone peering through our front door. It seems he’s wondering if he could still buy a copy for his little brother, whom he promised would have it by the time he wakes up. I tell him he’s about an hour too late and think, “shouldn’t have gone to the bar first and then try to buy the book…”.

3:30 AM – Finally leaving the store and I need FOOOOOOOOD! Just as we’re rolling into a McDonald’s drive through, they tell us it’s going to take 20 minutes for them before they can serve us because they’re switching over to the breakfast menu…my timing couldn’t be more terrible.

And so ends this madness. I get to sleep at 5 AM, knowing many people will still be up reading the Deathly Hallows. In fact, I’m sure some people are STILL reading as I type this. Who’s going to sleep well? JK Rowling for one, since she will probably by the end of this be double the financial worth of the Queen of England. The other is Heather Reisman, head of Chapters-Indigo, who will also have made a truckload of money.

Me? I get to eat a sandwich from Burger-King at 4 in the morning. Who’s the winner tonight, you think?

Monday, February 26, 2007

Tales from the Bookstore II: The last question I thought I'd ever hear...

Customer: Hi.

Me: Hello, what can I help you with?

Customer: These books, do you buy or do you borrow?

Me (in disbelief): Excuse me?

Customer: do you buy, or can you borrow?

Me (my mind having been blown): Um...no, you can't borrow.

Customer: Oh. okay. Thank you.

Wednesday, January 17, 2007

Tales from the Bookstore I: So we've narrowed it down to...it was signed.

Customer: I'm looking for a book.

Me: Okay.

Customer: It's a novel. I don't remember the name of the author or the title. It's kinda scary. I saw it in one of your other stores and the author had signed it...

Me: Okay...so it's either Mystery or Horror.

Customer: That's all I know about it.

Me: Right...Do you recall anything about the plot?

Customer: Umm, I think it had to do with some murder and they were trying to solve it. The author had signed the book.

Me: (*Thinking* So that's pretty much every Mystery novel ever written...good.)

Customer: The author's only written this book and nothing else.

Me: Okay, so is it a hardcover.

Customer: No, it wasn't that but bigger than these ones.

Me: So it was a trade paperback.

Customer: Yeah, maybe. I remember the cover was shiny. I just remember seeing signed copies in the other store.

Me: (*Thinking* I give up. I've officially lost interest.)

Tuesday, January 02, 2007

Crazy Bookshoppers, a series?

So Angela had noticed that I hadn't posted in a very long time and wanted stories about crazy bookshoppers.

There have been some...interesting shoppers, and few come to mind, but I want to save those for the next few posts, since they deserve their own. No names, no locations. Nothing. If I get fired from Chapters because of this blog, it'd be funny, sad and lame all at the same time.

Suffice it to say, shoppers are messy. Chapters encourage this because we allow people to browse. During the holiday season, it just becomes worse. People are more demanding about wanting the material but at the same time other people are inconsiderate with the way they handle the material. They work against themselves. When I have to pick up coffee cups and used tissues from the shelves, that just frustrates me. Thus, people on my MSN lists have been on the receiving end of very terse messages about Chapters customers as part of my name.

I'm glad it's slowly returning to normal volumes of customers. Though It also means that employees have to once again be a bit more persuasive about making that sale, so back to something that I know is part of my job that I'm okay at but uncomfortable with at times.

Gives me one more reason to finish my thesis more quickly.

Filler Material

The novelty of working at Chapters has definitely worn off with the end of the holiday retail season. Much has happened and less is happening.

Now that my work hours are being reduced, I can work on my thesis again. That also means time for my side-project on a rails-to-trails report. It also means less time for blogging. Lot of interesting things are happening but nothing blog-worthy. I'll have to keep a more vigilant eye.

I also noticed less personal blogging about me, hence this post. Being in a constant state of fatigue isn't fun, but after reading "Bloodletting and Miraculous Cures", I realize of course, that this is nothing. Though the story about Dr. Chen falling asleep while driving and the things he does to keep himself awake resonated with me because I do the exact same things (pinch self, slap face, sing loudly and badly)...maybe it's universal.

One thing about Chapters though. It's forced me to read more, which is great. Being introduced to so many new books, but it also means there are many I want to buy, but can't, many I want to read, but don't have time to. There's always a catch.

But of the books I've read that I want to recommend, it's "The Omnivore's Dilemma" by Michael Pollan and "The Dodecahedron or A Frame for Frames" by Paul Glennon. I've read at least seven books since I started and those two are by far my favourite. The former a non-fiction and the latter a fiction, so a recommendation for both sides of the aisle, I guess